WEBINARS

Missed a live webinar? Watch our on-demand webcasts or sign up for our upcoming webinars to hear from industry experts.

Identifying the right use case for RPA in the COVID-19 business environment

RPA experts share some real-life experiences in automation and insights on how to find the right spot to leverage RPA investments cost-effectively even during a crisis. Learn how to become more agile in the face of increased demand and changing environments.

Topics include:

  • Identifying areas that benefit most from automation
  • Measuring the success or failure of an RPA project
  • Evaluate results for continuous improvement with RPA
  • Best practices to scale-out an RPA workforce
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Accelerating Customer Centricity in Times of Uncertainty

This webinar provides an overview of the major trends, challenges, and opportunities on how to spearhead your businesses’ strategic plans amid a global economic recession. Discover why organizations need to prioritize customer-centricity to sustain performance.

Topics include:

  • Using technology to drive business growth in uncertain times
  • Building CX roadmap for businesses by the CIO
  • Prioritize data acquisition and analytics strategy
  • Delivery of great CX and strong internal adoption
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Best-in-Class Customer Experience for Insurers

This webinar opens up to insurers to provide a sense of security and efficient services to their policyholders. Insurance companies have a real opportunity to create a positive, lasting experience for their customers at a time through personalized customer experience.

Topics include:

  • Use of analytics to deliver customized and targeted experience
  • Evaluate how AI and ML can enhance customer experience
  • Deliver superior customer experience while working remotely
  • Reflecting on the COVID-19 crisis: What lessons can we learn?
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Online Proctoring: A Response to the New Normal in Education

Are you overwhelmed about remote assessments? Online Proctoring proves to be a viable option to ensure a secure online assessment experience for students and faculty alike. Get insights about the new normal of the examination with tight security.

Topics include:

  • Integrating LMS with an online proctoring solution
  • AI-enabled features to keep proctoring fraud-proof
  • Addressing challenges that online proctoring can resolve
  • Critical considerations before using a proctoring solution

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Improving Data Strategy to Level Up CX

Most companies face the challenge of harnessing the power of the available data to compete and win on customer experience. Learn the approach of leveraging the right actionable data to make accurate decisions and how to better understand customer needs and deliver what they need at the right time.

Topics include:

  • Methods to build customer personas
  • How to provide accurate forecasting?
  • Measure your CX efforts with ROI
  • Leverage operational data with real-time updates
             View now    Download Content Bundle

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