Accelerating Customer Centricity in Times of Uncertainty

The greatest accelerator, the pandemic, has kick-started a surge in digital mandates to make companies smart and responsive to changeable customer needs. As the role of software and technology in business continues to evolve, staying agile and in real-time is a must for staying on top.

Topics include:

  • Combating a digital divide between you and your competition: prioritizing your budget
  • Integrating the customer experience: improving engagement along the entire journey
  • Advancing analytics and propelling customer retention with a data-driven organization
  • Leveraging new platforms: critical infrastructure and software tied to strategic goals


Maurice Tayeh

Global Chief Information Officer Hatch


Les Ottolenghi

Former EVP, Chief Information Officer

Caesars Entertainment Corporation


Pete Gibson

Chief Information Officer / Chief Technology Officer

Friendlys Restaurant


Mukund Krishna

Founder, CEO

Suyati Inc