Application Support and Maintenance Services

Mitigate the risk of downtime and let our experts support your critical business applications.



    If you want to further scale your project, implement new features, or update your legacy code with modern technologies, our ongoing support and maintenance team is ready to help. Take full advantage of our comprehensive suite of application support and maintenance services to enhance, improve and extend the lifetime of your solution.

    Support & Maintenance Service Offerings

    Implementation monitoring

    Proactively monitor your implementation system, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan.

    Continuous administration

    Taking care of day-to-day issues through a secure handling approach. Our administration support includes security management, user management, routine checkup, reporting, and maintenance.

    Bug fixing and resolution

    Re-evaluating the structure, identifying and reducing errors in the system, tuning misconfigured pieces, fixing production issues, and add-ons.

    User support and assistance
    Health Check

    Comprehensive analysis of your system for inefficiencies and identify which feature requires optimization, and produce a detailed health report at the time of completion.

    Enhancing and customizing features

    Inspecting and finding ways to improve and upgrade your system to match the growing customer demands.

    What We Do?


    blankL1 Support

    A user support team receives queries and provides the basic support and troubleshooting services. If necessary, they pass it to the next level of support.

    blankL2 Support

    A technical support team ensures the key performance of the system, simple configuration issues, software installations and routine maintenance.

    blankL3 Support

    Providing expert troubleshooting of complex technical issues such as bug fixing, audit and code review, updating legacy apps and implementing new features.

    Pricing Models


    T&M (Time & Material) Model

    Calculate an end-of-the-month invoice based on the work done for the ongoing support of the existing application.

    DGT Model

    Our team acts as a virtual extension of the client's in-house development team. Pay a fixed-price based on an estimate for the amount of work that needs to be done.

    Our Support & Maintenance Services Guarantees

    • blankFlexible support models to suit your business needs
    • blankImproved service response and resolution time
    • blankResolve complex recurring issues
    • blankLower Costs and higher ROI
    • blank24/7 support to ensure quick turnaround time

    More Services We Provide


    Custom Software Services

    All-inclusive software development services to build high-quality software solutions and products as well as deliver a wide range of related professional services.


    Product Engineering

    Complete engineering services of product development and engineering lifecycle from conceptualization to deployment covering the full span of product development solutions.


    IT Consulting

    Create frameworks for clients by combining our domain expertise with leading tools and databases, improving the digital customer experience.


    Systems Integration

    Best-in-class integration services to help businesses connect and harness the functionality and features of applications spread across disparate business systems.


    Managed IT Services

    Provide managed services to make your IT infrastructure more manageable, improving your IT services, and optimizing your assets and resources.


    Testing and QA

    Get end-to-end advantage to improve the reliability and performance of your IT applications.

    Why Choose Us?

  • 300+ Delighted Clients

  • 50+ successful projects

  • 10+ years of experience in IT

  • 50+ Certified Professionals

  • blank Blended Onshore/Offshore Model

  • Trusted By


    Partnership Ecosystem

    Customer Success Stories

    Our Clients Speak

    “Suyati is a “customer-first” organization and I would definitely use them again.”


    Cara Sterling Director,
    Health Care Initiative​

    “Suyati took our high level vision statements and goals forward, successfully translating them in to a meaningful project plan. ”


    Tom O'Brian,
    VP - Product Managemnet

    “The Suyati team has delivered top notch and innovative results. Through its partnership with Salesforce, Suyati continues to strengthen and build its center for excellence in Salesforce.”


    Mark Kelsey,
    Global Director